Legal

Refund Policy

We want you to be completely satisfied with Flowky. Here's our commitment to fair and transparent refunds.

Last updated: December 1, 2024

30-Day Money-Back Guarantee

Try Flowky risk-free. If you're not completely satisfied within the first 30 days, we'll refund your payment in full—no questions asked.

Eligible for Refund

  • You cancel within 30 days of your initial purchase
  • Technical issues prevent you from using the service
  • You were charged in error (duplicate charges)
  • The service significantly differs from what was advertised
  • You are dissatisfied with the service for any reason within 30 days

Not Eligible for Refund

  • Requests made after 30 days from the purchase date
  • Custom development or consulting services already rendered
  • Third-party add-ons or integrations purchased separately
  • Accounts terminated due to terms of service violations
  • Partial month usage (prorated refunds not available)

How to Request a Refund

1

Submit Request

Contact our support team via email or through your account settings.

2

Review

Our team will review your request within 2 business days.

3

Confirmation

You'll receive an email confirming your refund status.

4

Processing

Approved refunds are processed within 5-10 business days.

Subscription Cancellations

You can cancel your subscription at any time from your account settings. When you cancel:

  • Your subscription will remain active until the end of your current billing period
  • You will not be charged for the next billing cycle
  • You can continue to use all features until your subscription expires
  • Your data will be retained for 30 days after expiration

Refund Methods

Refunds are issued to the original payment method used for the purchase:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Bank Transfer: 10-15 business days

Enterprise Customers

Enterprise customers with custom agreements should refer to their specific contract terms regarding refunds and cancellations. Contact your account manager for assistance.

Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or credit card company. We're committed to resolving any issues fairly and quickly. Chargebacks may result in account suspension and additional fees.

Important Note

Refund requests must include your account email and reason for the refund. Our team will respond within 2 business days.

Need Help?

Our support team is here to help with any questions about refunds or billing.

Refund Policy - Flowky | Flowky